Privacy Policy

Privacy Policy
last updated February 23rd, 2025

​At Coastal Bloom Learning Studio, we are committed to protecting the privacy of our users, including parents and their children who use our tutoring services through Coastal Bloom Learning Studio (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian laws.

1. Information We Collect

We collect personal information you provide directly and information generated through your use of the Site:

1.1 Parent Information:

• Full name, email address, phone number, billing address, and payment details when booking sessions.

• Account login credentials (e.g., username, password).
  1.2 Child Information:

• First name, age, grade level, and any special learning needs or preferences you provide.
  1.3 Automatically Collected Data:

• IP address, browser type, device information, and usage data (e.g., pages visited, time spent) via cookies and similar technologies.

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2. How We Use Your Information

We use your information to:

• Process bookings and payments for tutoring sessions.

• Schedule and coordinate sessions with tutors.

• Communicate with you (e.g., confirmations, reminders, support).

• Improve our services (e.g., analyzing usage trends).

• Comply with legal obligations or ensure the safety of our users.

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3. Consent

3.1 By providing your personal information (and that of your child), you consent to its collection and use as described here.
3.2 You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions (e.g., retaining payment records).

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4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Tutors: Limited information (e.g., child’s first name, grade) necessary to provide tutoring.

• Service Providers: Third parties (e.g., payment processors) who assist us, bound by confidentiality agreements.

• Legal Authorities: If required by law or to protect our rights, safety, or property.

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5. Data Security

5.1 We use reasonable safeguards (e.g., encryption, secure servers) to protect your information from unauthorized access or loss.
5.2 However, no online system is 100% secure, and we cannot guarantee absolute security.

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6. Retention

6.1 We retain personal information only as long as necessary for the purposes outlined (e.g., active bookings) or as required by law (e.g., tax records for 7 years under the Income Tax Act).
6.2 Inactive account data may be deleted after 2 years of non-use.

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7. Your Rights

Under PIPEDA, you have the right to:

• Access and correct your personal information.

• Request its deletion, subject to legal exceptions.

• Ask questions about how we handle your data.
  Contact us to exercise these rights.

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8. Cookies and Tracking

8.1 We use cookies to enhance your experience (e.g., remembering login details). You can disable cookies in your browser, but some Site features may not work.
8.2 We may use analytics tools (e.g., Google Analytics) to track usage, but data is anonymized where possible.

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9. Children’s Privacy

9.1 Since our services involve children, we take extra care with their information. We only collect what’s necessary for tutoring and rely on parental consent for minors under 18.

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10. International Transfers

10.1 If data is processed outside Canada (e.g., by a U.S.-based payment provider), it may be subject to foreign laws. We ensure such providers meet PIPEDA-equivalent standards.

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11. Changes to This Policy

11.1 We may update this Privacy Policy, with changes posted here. We’ll notify you of significant changes via email or Site notice.

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12. Contact Us

For privacy concerns or to exercise your rights:
Coastal Bloom Learning Studio
Email: coastalbloomlearningstudio@gmail.com